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Mvraki FAQ: Colorful Clarity

Mvraki 常见问题与解答

Products & Quality

Q: Are Mvraki diamonds real?

A: Absolutely. Our lab-grown colored diamonds have identical physical, chemical, and optical properties to mined diamonds. Every stone (> 0.5 CT) is IGI-certified.

Q: Why focus on colored diamonds and colored gems?

A: As the world’s only jewelry brand 100% dedicated to lab-grown colored diamonds and colored gems, we master what others treat as niche. This allows us to offer 10x more color variations at 1/5 the price of traditional jewelers.

Q: Will the color fade over time?

A: Never. Our proprietary ColorLock™ technology ensures hues remain vivid for generations. All stones come with a lifetime color integrity guarantee.

Customization & Services

Q: Can I upgrade my diamond color later?

A: Yes! Our Sparkle Upgrade™ program lets you trade in any Mvraki piece for 30% credit toward a new color. Want to add more sparkle? Use Add Sparkle to convert white gold settings to rose/platinum.

Q: How do ColorDrop collections work?

A: Every month, we release 1-2 limited-edition price-crushing products exclusively online. Sign up for SMS/Email alerts to access these before they sell out.

Q: Can I match a specific Pantone color?

A: For custom orders: Send us your color code + inspiration images. Our Color Lab will create a prototype within 10 business days. (Note: 20% upfront deposit required)

Pricing & Value

Q: Why are you cheaper than Brilliant Earth/Vrai?

A: By specializing in colored diamonds gems, we optimize every production step for color brilliance – not compromise. This focus + direct-to-consumer model cuts costs by 20-60%.

Q: Do you offer payment plans?

A: Currently we do not offer payment plans.

Shipping & Returns

Q: How long does shipment take?

A: Usually 7-15 business days. Custom order depends on the design, 7-30 business day. Engraving adds 1 days.

Q: What’s your return policy?

A: 30-day free returns for non-personized items. ColorDrop and Sale items are final sale due to limited quantities.

Q: Do you ship internationally?

A: Yes, we ship globally. Duties included at checkout.

Ethics & Sustainability

Q: Are your diamonds truly sustainable?

A: Our solar-powered facilities uses 32% less energy per carat than white diamond production. 100% of wastewater is recycled.

Care & Repairs

Q: How to clean colored diamonds?

A: We have a detailed guide for cleaning. Please refer to How to Care for Your Lab-Grown Diamond Jewelry.

Q: What if my prongs loosen?

A: Free prong tightening for life. Ship to our repairing network with prepaid label. Typical turnaround: 10 days.

Q: Can you resize engraved rings?

A: Yes up to 2 sizes. Engraving may need redoing – we’ll notify you before proceeding.