Mvraki FAQ: Colorful Clarity
Mvraki 常见问题与解答
Products & Quality
Q: Are Mvraki diamonds real?
A: Absolutely. Our lab-grown colored diamonds have identical physical, chemical, and optical properties to mined diamonds. Every stone (> 0.5 CT) is IGI-certified.
Q: Why focus on colored diamonds and colored gems?
A: As the world’s only jewelry brand 100% dedicated to lab-grown colored diamonds and colored gems, we master what others treat as niche. This allows us to offer 10x more color variations at 1/5 the price of traditional jewelers.
Q: Will the color fade over time?
A: Never. Our proprietary ColorLock™ technology ensures hues remain vivid for generations. All stones come with a lifetime color integrity guarantee.
Customization & Services
Q: Can I upgrade my diamond color later?
A: Yes! Our Sparkle Upgrade™ program lets you trade in any Mvraki piece for 30% credit toward a new color. Want to add more sparkle? Use Add Sparkle to convert white gold settings to rose/platinum.
Q: How do ColorDrop collections work?
A: Every month, we release 1-2 limited-edition price-crushing products exclusively online. Sign up for SMS/Email alerts to access these before they sell out.
Q: Can I match a specific Pantone color?
A: For custom orders: Send us your color code + inspiration images. Our Color Lab will create a prototype within 10 business days. (Note: 20% upfront deposit required)
Pricing & Value
Q: Why are you cheaper than Brilliant Earth/Vrai?
A: By specializing in colored diamonds gems, we optimize every production step for color brilliance – not compromise. This focus + direct-to-consumer model cuts costs by 20-60%.
Q: Do you offer payment plans?
A: Currently we do not offer payment plans.
Shipping & Returns
Q: How long does shipment take?
A: Usually 7-15 business days. Custom order depends on the design, 7-30 business day. Engraving adds 1 days.
Q: What’s your return policy?
A: 30-day free returns for non-personized items. ColorDrop and Sale items are final sale due to limited quantities.
Q: Do you ship internationally?
A: Yes, we ship globally. Duties included at checkout.
Ethics & Sustainability
Q: Are your diamonds truly sustainable?
A: Our solar-powered facilities uses 32% less energy per carat than white diamond production. 100% of wastewater is recycled.
Care & Repairs
Q: How to clean colored diamonds?
A: We have a detailed guide for cleaning. Please refer to How to Care for Your Lab-Grown Diamond Jewelry.
Q: What if my prongs loosen?
A: Free prong tightening for life. Ship to our repairing network with prepaid label. Typical turnaround: 10 days.
Q: Can you resize engraved rings?
A: Yes up to 2 sizes. Engraving may need redoing – we’ll notify you before proceeding.