At Mvraki, we pride ourselves in our excellent service and support, which of course includes our free and fully insured shipping policy. This includes worldwide destinations such as the EU, UK, USA, Canada, Australia, Japan, Thailand, China, HK, UAE, and Turkey. USA shipments are sent from New York; EU shipments are delivered from London; China orders arrive from Shanghai, while other locations receive shipments from unspecified sources. The estimated delivery time is generally one to ten days, depending on the destination and the location of the specific item. Shipments can only be delivered to addresses. POB shipments are not possible, as signatures are required upon delivery.

.Import duties/custom clearance fees are included in the price for deliveries in the USA, UK, China, and HK. While they are not included in deliveries to other countries, we are happy to help our customers find out about the fees in their specific country and region. VAT/sales tax differs from country to country. In the USA, it is not collected by us in most states. It’s the customer’s responsibility to pay the taxes. In the UK, the VAT is added to the price at checkout.

.Import duties/custom clearance fees are included in the price for deliveries in the USA, UK, China, and HK. While they are not included in deliveries to other countries, we are happy to help our customers find out about the fees in their specific country and region. VAT/sales tax differs from country to country. In the USA, it is not collected by us in most states. It’s the customer’s responsibility to pay the taxes. In the UK, the VAT is added to the price at checkout.

We offer a 100% money-back guarantee within 30 days of receiving the product. Customers from countries other than the USA, EU, UK, China, and HK need to receive the custom duties refund back from their local authorities. Additionally, we provide free return shipping in the USA. Regarding the rest of the world, the customer should contact us for more information. In order to receive the full refund one must provide the following:
-The certificate that is included with the item
-An undamaged item
Please note that Bespoke items that are returned will have 50% of the setting cost deducted from the refund.

Most of our items come with a gemological report (usually GIA for diamonds, GRS/Gubelin for Gemstones.) The relevant certification can be found on each product page. If you have any questions regarding the certification, please do not hesitate to reach out for assistance.

In order to make a custom order, payment must be done through a bank transfer or credit card. Refunds for such items do not include 50% of the set cost.

We offer a free ring resizing when possible, depending on the design, the current ring size, and the requested size.

Shortening a bracelet is free of charge. Lengthening a bracelet, however, usually requires extra payment due to additional stones or gold that are needed.